Privacy Policy

Introduction

At Study Waves, we respect your privacy and are committed to adhering to all applicable privacy laws and principles in the handling of Personal Information and Sensitive Information collected from you. This policy outlines our practices regarding privacy and information management.

In this Privacy Policy:

Study Waves refers to Smart Waves International Group Sdn Bhd (1075391-T) , where applicable.

This Policy Covers:

The types of Personal Information we collect and retain.
The methods by which we collect Personal Information.
The purposes for which we collect and use this information.
How we safeguard and secure the Personal Information in our possession.
Procedures for individuals to access and rectify their Personal Information held by us.

Types of Personal Information We Collect and Retain

In the course of our operations, we gather Personal Information from you, which may also include Sensitive Information. The following are examples of the types of Personal Information and Sensitive Information that we may collect and maintain:

Inquiries and Student Applications: We collect personal details such as name, postal and email addresses, date of birth, contact details, residency status, educational qualifications, employment history, passport details, visa-related information, occupation, and professional memberships from individuals who inquire about study opportunities or apply to educational institutions both domestically and internationally. This may include copies of identity documents, such as passports and proof of citizenship.
Event Registrations: If you register to participate in events organized, managed, or presented by Study Waves, we may collect Personal Information or Sensitive Information for event attendance purposes.
Online Interaction: When you engage with us through online platforms or register your interest with a Study Waves counselor, we collect Personal Information such as name, postal and email addresses, date of birth, contact details, country of residence, preferred study destination, occupation, and Sensitive Information, including professional memberships.
Product Orders: If you order products through our websites or platforms, we collect payment details.

How We Collect Personal Information

We collect Personal Information directly from you or your authorized representative. This information may also be obtained from third parties, such as authorized representatives or licensees. Additionally, you may voluntarily provide Personal Information when interacting with us through social networks and other online channels. We do not collect Personal or Sensitive Information unless it is reasonably necessary for our business functions or activities. We will obtain your consent before collecting any Sensitive Information.

Purposes for Collecting Information

We collect, retain, and use your Personal Information to provide our services to you. These services include, but are not limited to:

Assisting you in pursuing educational opportunities at institutions within and outside your home country.
Aiding in your application for a student visa, including communication with relevant authorities on your behalf.
Supporting your career advancement after completing studies.
Providing opportunities to participate in consulting projects/programs.
Informing students, institutions, and clients of service developments, events, and opportunities to participate in projects/programs.
Conducting research for statistical, analytical, and training purposes.
Managing internal business operations and events.
Responding to your inquiries.

We also offer visa application services for various types of visas, including student visas, post-study work visas, and skilled migration visa applications.

Using and Disclosing Personal Information

We use or disclose your Personal Information solely for the purposes for which it was collected. We may use your information for direct marketing, but you will have the option to opt out of such communications.

Disclosure outside Your Country: We may disclose your Personal Information to overseas recipients, such as educational institutions, overseas visa agencies, English test centers, professional bodies, commercial organizations, or regulatory authorities when you seek our assistance for study applications or verification purposes.

Protecting and Securing Personal Information

We take reasonable measures to protect the Personal Information in our possession from unauthorized access, interference, loss, or misuse. These measures include:

Implementing computer technology, security systems, and secure processes for electronic information.
Regularly updating security systems and configurations to prevent malicious activities.
Restricting access to data to employees who require it for business activities.
Ensuring employees treat Personal Information as confidential.

Please note that while we take steps to provide a secure channel for receiving information, the internet is not entirely secure. We recommend taking precautions when submitting information electronically. When Personal Information is no longer required, we will securely destroy, delete, or de-identify it in accordance with our information destruction and de-identification policy, unless retention is mandated by law or if it is contained in a Commonwealth record.

Accessing and Correcting Personal Information

You have the right to request access to your Personal Information unless there are valid reasons under applicable privacy laws for us to withhold it. If you believe the information we hold about you is incorrect, incomplete, or outdated, please contact us so that we can correct our records.

Behavioral Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications that we believe may interest you. You can opt out of targeted advertising by adjusting settings on key platforms.

Your Rights

If you have European resident status, you have the right to access, correct, update, or delete your Personal Information. You can also exercise your right to data portability. Please contact us for assistance.

Google Analytics

We use Google Analytics to measure and analyze internet usage to improve our website and user experience. This data helps us enhance our services for advertisers and users while ensuring individual privacy.

Cookies

Our websites use cookies to improve the user browsing experience. You can disable cookies in your browser settings if desired.

Updates to this Policy

We reserve the right to amend this Policy as needed, with revisions posted on our website.

Contact Us

For more information about our privacy practices, questions, or complaints, please contact us by email at info@studywaves.com or by mail at:

Smart Waves International Group Sdn Bhd

Level 33, Ilham Tower, No. 8, Jalan Binjai, 50450 Kuala Lumpur, Malaysia

Further Information

For more information about privacy, please contact us at info@studywaves.com.